User-centric designer with a background in veterinary medicine, trained at Ohio State University’s UX/UI program. As a veterinary customer service representative, communicated efficiently between clients and patient care team. Strengths lie in defining and executing patient care needs built on a deep understanding of both user and business needs. Gravitate to information architecture, heuristics, and organizational structuring with an aim to create interfaces that bring users joy and increase confidence in the brand.
Technical: Google Drive, Excel, Powerpoint, Miro, Figma, Trello, Slack, Zoom, Discord, CodePen, GitHub, VS CodeUX/UI: Personas, User interviews, Affinity diagrams, Empathy maps, Storyboards, Journey maps, Ideation, Feature prioritization matricies, User insight, Value proposition, User scenario, User flow, Wireframes, Prototypes, Guerilla user testing, 2x2 testing analysis matrices, Competitor analysis, webpage heuristics and annotations
Customer Service Representative 2018 – Present
Kyle Veterinary Hospital Cincinnati, OH
Communicate messages and instructions between patient care staff and clients, assist in problem solving with kennel team when issues arise with patients who are boarding, enter billing codes in the computer from patient charts, maintain inventory and place orders when needed
Customer Service Supervisor 2014 – 2016
Noah's Ark Animal Clinic Cincinnati, OH
Checked clients in for appointments and surgeries, handled phone calls, managed client concerns and complaints and sought the best option to find a solution for the client, communicated messages between clients and doctors regarding treatment plans, diagnosis tools, and basic medical queries, endered hospital and examination bills at check out, oversaw a team of 4 other customer service representatives on shift, addressed employee questions and concerns
Xavier University, Cincinnati, OH
Bachelor of Science in Psychology, May 2011
Minor: Biology
Ohio State University,Columbus, OH
Certificate in UI/UX Design, March 2024
